Privacy Policy

Welcome to PumperPal! We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our website, mobile application ("app"), and associated services. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

1. Personal Information
We may collect various types of personal information from you, including but not limited to:
➤ Contact Information: Name, email address, phone number, and mailing address.
➤ Account Credentials: Usernames, passwords, and other authentication details.
➤ Communication Data: Information you provide when contacting our customer support or participating in surveys.

2. Device Information
In our ongoing efforts to enhance user experience, we gather information about the devices you use to access our services, such as:
➤ Device Characteristics: Model, manufacturer, operating system, and unique device identifiers.
➤ App Usage Data: Metrics related to your interactions with the app, including features used and duration of use.
➤ Technical Information: Network information, IP address, and other technical data.

3. Usage Information
We collect information about how you interact with our services, including:
➤ Log Data: Information about your use of our services, such as access times, pages viewed, and actions taken.
➤ User Preferences: Settings and preferences within the app.

How We Use Your Information

We use the information collected for various purposes, including:

Providing and Improving Our Services
- Your data allows us to deliver, maintain, and continually enhance the functionality of our services. This includes analyzing user behavior to identify areas for improvement.

Personalizing User Experience
- We utilize your information to tailor our services to your preferences, providing a more personalized and efficient experience.

Communicating with You
We may use your contact information to communicate with you, including responding to inquiries, providing customer support, and sending important updates or notifications.

Ensuring Security
- Security is paramount. We employ measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Legal Compliance
- We may process your information to comply with applicable legal requirements, such as responding to legal requests and enforcing our terms of service.

Research and Analytics
- We may use aggregated and anonymized data for research and analytics purposes to better understand user behavior and trends.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share information with trusted service providers assisting us in operating our services, conducting our business, or servicing you, provided they agree to keep this information confidential.

Data Security

We have implemented security measures to protect your personal information from unauthorized access and maintain the integrity of our services.

Your Choices

You have choices regarding the information you provide and how it's used:
➤ You may choose not to provide certain personal information.
➤ You can opt-out of receiving promotional emails or push notifications.
➤ You can adjust your device settings to control app permissions.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies.

Cookie Policy
Cookies are small text files that are stored on your device when you visit a website. They help us provide a better user experience by enabling our website to remember your preferences and enhance performance.

Types of Cookies We Use
➤ Essential Cookies: These cookies are necessary for the proper functioning of our website and app. They enable core functionalities such as user authentication and security.
➤ Analytical Cookies: These cookies help us analyze user behavior and improve our services. They collect information in an aggregated and anonymous form.
➤ Functionality Cookies: These cookies enhance your experience by remembering your preferences and settings.

Your Cookie Choices
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may impact your ability to use certain features of our services.

Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy. We will notify you of any changes by posting the new policy on this page. It is your responsibility to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at .

Thank you for entrusting PumperPal Co. with your septic system monitoring. We are dedicated to protecting your privacy and ensuring a positive user experience.

Last Updated: December 5, 2023